Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery We offer free shipping worldwide on all orders. Delivery times vary by destination:
- United Kingdom: 3–5 business days
- Europe: 5–10 business days
- Rest of World: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Customs & Import Duties For international orders, customs fees, import duties, and taxes may be applied by your country's customs authority. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, please contact us at [zbystore@outlook.com] and we'll do our best to resolve the issue promptly.